Overview
While the HR & benefit technology marketplace becomes more complex, competition is becoming more intense. With the need to expand their current capabilities, employee benefits brokers need unique tools to diagnose their clients' current capabilities, pinpoint gaps, and identify specific HR & benefits delivery wants and needs. Once a solution strategy has been planned, brokers should not limit their customers to a set of solutions or vendors. Instead, brokers should off r a long list of preferred vendors or utilize consultants to identify additional solutions and vendors from a myriad of technology categories.
Solution Categories
Benchmarking
Employers want to make sure their HR and benefit practices are competitive. Databases do exist where vendors can profile your benefit offering to your employees and compare it to industry norms.
Benefits Communication Audio/Video via Web
With high-speed Internet Access more readily available, it has become easier to deliver audio and video via the web. An overview of an employee’s benefit options with plan specific information and costs can be recorded and branded around the employer then delivered via the web. This information can then be available to remote office locations and spouses at home.
Employee Portal (Benefit Websites)
By utilizing the Internet to post benefits information, applicable forms, phone numbers, links to insurance company websites, and more, brokers can deliver Employee Portals to reduce the number of calls to HR while giving employees 24 hour access to information.
Benefits Enrollment via the Web
Employees can view their benefits information and
make their benefits elections via the web. These solutions can feed
data directly to the insurance carriers electronically, or populate
the carriers’ enrollment forms.
HR Administration
Brokers can deliver all the HR and benefits resources that employees need in one easily accessible, constantly up-to-date place. Employers can support employee self-service to ease the workload of HR staff and enhance efficiency, accuracy, and employee relations. Employers can access a central clearinghouse of critical HR & benefits data, allowing administrators to quickly manage information to ensure employee satisfaction and regulatory compliance.
HR Library and Laws
Brokers can offer HR Content to assist employers to
stay in compliance. The HRT Advisors Network has contracted with the
Bureau of National Affairs (BNA) to give brokers and their customers
access to the latest news, laws, policies, forms, and more to assist
you with your HR and Benefit questions. In addition to BNA, brokers
can utilize whatever web resources are available in a centralized
portal.
Total Compensation Statements
Many employees don't understand or appreciate the value of their non-payroll expenses. A Total Compensation Statement provides each employee with a picture of the employer’s total costs of payroll and non-payroll expenses in a single, easy to understand form.
Web-based Surveys
Web Surveys offer the most efficient and cost
effective way to gather data in real time and boost employee
satisfaction. Brokers who deliver this easy-to-use, Web-based
solution allows employers to compare how their benefits and
technology needs match up to their peers and competitors. Employers
can identify new opportunities, measure consumer attitudes, or
address employee concerns, and become armed with the information
needed to make informed decisions.
